/Visiting a Patient
Visiting a Patient 2017-07-10T16:28:19+00:00

Visiting a Patient

It is our pleasure to welcome you to Southeast Alabama Medical Center (SAMC).  In the past nine years, SAMC has experienced unprecedented growth from a community hospital to a hospital system.

Our medical staff now includes more than 350 physicians, representing virtually every medical specialty. More than 90 percent of SAMC’s physicians are board-certified – compared to the national average of 60 percent.

At SAMC, we have increased physician and employee involvement in hospital initiatives to ensure quality and improve patient care.

Examples include Care Coordination Huddles, a care team review of patients on a daily basis to ensure care is being delivered in an efficient and effective manner.

These initiatives have improved quality – and patient experience – as we’ve seen in comments from patients about the outstanding and compassionate care they receive from our physicians and staff.

Following is information for friends and family members who are visiting patients.

If a visitor would like to dine with you, he or she may purchase a guest meal to be sent to your room. Guest trays are available at all meals. To order a guest tray, notify a nurse before the times listed below for each meal. The guest tray will be delivered to your room at the same time as yours. Meal prices are:

  • Breakfast order by 6:30 a.m. – $5
  • Lunch order by 10 a.m. – $7
  • Dinner order by 3:30 p.m. – $7

The patient ambassador will collect payment when the request is made. Guest trays also may be purchased from the Business Office located on the first floor behind the main information desk.

While rest is important for critically ill patients, family member visitation improves patient outcomes. For that reason, we have established expanded visiting hours allowing six visitation times throughout the day.

  • 4:00 a.m. – 6:00 a.m.
  • 8:30 a.m. – 9:00 a.m.
  • 10:30 a.m. – 11:30 a.m.
  • 1:30 p.m. – 2:00 p.m.
  • 4:30 p.m. – 5:30 p.m.
  • 8:00 p.m. – 9:00 p.m.

CCU visitors should be at least 12 years old, and no more than two visitors should be in a patient’s room at any given time. Please note, a patient’s condition may require that visitations hours be adjusted.

Families should choose a primary contact to communicate information about the patient’s care and condition. Patients in the CCU require extensive nursing care. Please limit telephone calls concerning the patient’s condition.

Primary nurse contacts are listed in the patient’s chart and can provide basic patient information to family members and friends.

You can also visit the Terrace Cafeteria, which has a wide selection of food. The Oak Garden offers sandwiches, burgers, chicken fingers and salads for lunch and pastries, biscuits, muffins, grits eggs, bacon, sausage, etc. for breakfast. The Bistro, which is always open, offers a variety of vending foods and beverages.

Terrace Cafeteria is on the basement level of the patient tower.

Breakfast: 7:15 to 9:30 a.m.
Lunch: 11 a.m. to 1:30 p.m.
Dinner Entrees: 4:30 to 8 p.m.
Late-night Entrees: 12:00 a.m. to 2:00 a.m.
Closed: 8 p.m. to 12:00 a.m.
Grab-n-Go, salad bar, subs, soups and sides: 3 p.m. to 8 p.m. and 12:00 a.m. to 2:00 a.m.

The Oak Garden is on the first floor of the Doctors Building.

Monday – Thursday:
Breakfast: 7:30 to 10 a.m.
Lunch: 11 a.m. to 2:30 p.m.
Breakfast: 7:30 to 10 a.m.
Lunch: 11 a.m. to 1:30 p.m.

The Bistro is on the basement level near the Terrace Cafeteria.

Hours: Always Open

Cell phones and radio transmitting devices are allowed except in Intensive Care Units or other areas where signage prohibits use. Please observe all signage where these devices are not allowed and please “power off” before entering these areas.
Please contact your nurse when notary service is required. A notary public is a person authorized by the state of Alabama to officially witness signatures on legal documents, collect sworn statements and administer oaths. A notary public uses an embossing tool to verify his or her presence at the time the documents were signed. SAMC’s Case Management team has notary publics who can assist patients at the hospital with a variety of legal documents relating to power-of-attorney, guardianship and healthcare directives.
Chaplains are very important members of our “Healing Team” and are available to assist patients and their families with emotional and spiritual concerns. Contact a nurse in order to notify a chaplain and for directions to the hospital chapels.

The Gift Shop

The Gift Shop at SAMC is on the first floor near the main information desk in the Entrance 3 lobby. Our shop offers exciting new gift ideas from jewelry to candles, along with many items for women and men. We also carry a wide assortment of cold beverages, snacks, magazines and books. Stop by and browse Monday through Saturday from 9 a.m. to 5 p.m. and Sunday from 1 to 5 p.m. For more information, please call 334-793-8950.

Women’s Center Boutique

Our elegant Women’s Center Boutique is on the 3rd Floor next to the Comprehensive Breast Center. The boutique has a variety of women-specific products, such as gifts, unique clothing and jewelry, purses, gowns and more. The Boutique is open Monday through Friday from 9 a.m. to 5 p.m. For more information, please call 334-699-4811.

Individuals who desire an escort to their vehicle(s) during evening hours should dial extension 8014.
  • To make a local call from patient rooms: Dial 9, then the phone number you are trying to reach.
  • To make a long-distance call from patient rooms: Dial 72, then “0” and an operator will assist you.
  • To call a patient’s room: Dial 712-3 + the patient’s room number (6:00 a.m. until 9:00 p.m. only).
  • Callers who do not know the room number of a patient they’re trying to reach may call hospital information at 334-793-8100.
  • CCU Waiting Room Phones: 334-793-8111 or 334-793-8111.
  • CVICU and ICU Waiting Room Phones: 334-793-8111.