Patient Satisfaction

At Southeast Alabama Medical Center each staff member is committed to providing high quality care with warmth, compassion and personal attention. All of our employees share a commitment to patient satisfaction and providing exceptional care. As an organization we are focused on the continuous monitoring and improvement of the experiences our patients have while in our care. One of the ways we benchmark our performance is by participating in Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). It is a national survey that asks patients about their experiences during their recent hospital stay. Use the results shown here to compare SAMC hospitals based on 11 important hospital quality topics.

Patients who reported YES, they would definitely recommend the hospital

SAMC 74%
Alabama Average 71%
National Average 72%

Patients who gave their hospital a rating of 9 or 10 on a scale of 0 to 10 (highest)

SAMC 72%
Alabama Average 72%
National Average 72%

Patients who reported that their nurses “Always” communicated well

SAMC 76%
Alabama Average 81%
National Average 80%

Patients who reported that their doctors “Always” communicated well

SAMC 82%
Alabama Average 86%
National Average 82%

Patients who reported that they “Always” received help as soon as they wanted

SAMC 58%
Alabama Average 70%
National Average 69%

Patients who reported that their pain was “Always” well controlled

SAMC 67%
Alabama Average 73%
National Average 71%

Patients who reported that staff “Always” explained about medicines before giving it to them

SAMC 64%
Alabama Average 66%
National Average 65%

Patients who reported that their room and bathroom were “Always” clean

SAMC 65%
Alabama Average 73%
National Average 74%

Patients who reported that the area around their room was “Always” quiet at night

SAMC 69%
Alabama Average 72%
National Average 62%

Patients who “Strongly Agree” they understood their care when they left the hospital

SAMC 53%
Alabama Average 51%
National Average 52%

Patients who reported YES, they were given information about what to do during their recovery at home

SAMC 89%
Alabama Average 86%
National Average 87%

Compare hospitals further by clicking here.

Source: Hospital Compare
Date Retrieved:  March 7, 2017