Operational Effectiveness welcomes team members
Promoting and encouraging continuous improvement within SAMC is the aim of the Department of Operational Effectiveness. The main focus of the department is to provide more value to those we serve. By encouraging staff to work together, SAMC can reduce waste, streamline processes, improve quality, increase morale, and support a healthy culture.
Department activities throughout the hospital include LEAN education and training, supporting LEAN efforts, and facilitating improvement events. In January, the department welcomed two new teammates.
Molly Thorvilson is originally from Seattle, Washington. She recently graduated from Auburn University with a degree in Health Service Administration with a minor in business and a minor in psychology.
Ben Tankersley is originally from the Dothan area. He graduated from Auburn University with a degree in Business Administration. More recently, he achieved an MBA from Troy University.
Thorvilson and Tankersley work with departments before, during and after improvement events to help support the teams and quantify the benefits.
Capturing the value of these improvements is vital to communicating the saved time, reduced steps, improved finances, and increased employee satisfaction to the rest of the organization.
Currently, SAMC has 125 LEAN Champions and is continuously developing more. These champions are challenged with improving the organization from all angles. The Operational Effectiveness team supports their efforts and celebrates progress.
SAMC have staff contributed 557 LEAN initiatives since project tracking began 2 years ago.
Youth Leadership Students visit SAMC
30 high school juniors recently visited the SAMC campus as part of their healthcare day with Youth Leadership Dothan, a Dothan Area Chamber of Commerce program that orients emerging youth leaders to the dynamics of local government and community affairs.
A number of the students attending had a connection with the Medical Center. Pictured, from left, are: Destiny Freeman, daughter of Fred Freeman, Nutrition & Food; Tianna Carroll, daughter of Clorisa Carroll, Laboratory Medicine; Hannah-Beth Sanford, niece of Jerry Marler, Clinical Engineering; Bentley Hill, daughter of Kathy Hill, Finance; Juhi Shah, Teenage Volunteer; Auborn Shepard, son of Houston County Health Care Authority board member Lance Shepard; Victoria Herring, niece of Michelle Herring Wells, RN, Emergency Services; Kalyn DelVecchio, niece of Krista Saunders, nurse at Hearts South; Shelby Birdsong, niece of Mandy Faulk, Pre-Admission Testing; and Josh Beltran, son of April Zorn, CT Scan.
- Our Services
- Patients & Visitors
- About Us